Shipping policy
Shipping & Delivery
At Puissance Collection, we strive to process and deliver your order as quickly and carefully as possible.
Order Processing
Orders are processed on business days, Monday through Friday.
After receiving your order, you will receive an order confirmation by email. Once your order has been shipped, you will receive a second email containing the shipping information and, where available, tracking details.
Delivery Times
We aim to process and dispatch orders within 1 to 3 business days.
Estimated delivery times are:
- Belgium: 1–3 business days
- The Netherlands: 2–5 business days
- Other European countries: 3–10 business days
During busy periods, public holidays, promotional campaigns or events, delivery times may vary.
Shipping Costs
Shipping costs are automatically calculated during checkout and clearly displayed before you confirm your order.
Shipping Destinations
Puissance Collection currently ships to Belgium, the Netherlands and selected European countries.
If your country is not available at checkout, please feel free to contact us at info@puissance-collection.com. We will be happy to explore the available options.
Order Tracking
Once your order has been shipped, you will receive an email containing tracking information, allowing you to follow the progress of your parcel.
If you have not received a shipping confirmation within a few business days of placing your order, please contact us at info@puissance-collection.com.
Delayed Delivery
Although we make every effort to ensure that your order is delivered on time, delays may occur due to circumstances beyond our control, such as carrier delays, adverse weather conditions or logistical issues.
In the event of an exceptional delay, we will inform you as soon as reasonably possible.
Damaged or Missing Shipments
If you receive a damaged item or if an item is missing from your order, please contact us within 48 hours of delivery at info@puissance-collection.com and, where possible, provide photographs of the packaging and the items received.
We will work with you to find an appropriate solution.
Responsibility for Delivery
Puissance Collection remains responsible for your order until it has been successfully delivered to you, to the extent required by applicable law.
If a parcel is lost or damaged during transport, we will initiate an investigation with the carrier and work towards an appropriate solution.
Contact
Do you have any questions about your order or delivery?
Please feel free to contact us at:
We are happy to assist you.