Shipping & Delivery

At Puissance Collection, we aim to process and deliver your order as quickly and carefully as possible.

Order processing

Orders are processed on business days, from Monday to Friday.

Once your order has been received, you will receive an order confirmation by email.

As soon as your order has been shipped, you will receive a second email containing the shipping information and, where available, tracking details.

Delivery times

We aim to process and ship orders within 1 to 3 business days.

Estimated delivery times are:

Belgium: 1–3 business days
The Netherlands: 2–5 business days
Other European countries: 3–10 business days

During busy periods, public holidays, promotions or events, delivery times may vary.

Shipping costs

Shipping costs are automatically calculated during checkout and clearly displayed before you confirm your order.

Consumers are informed in advance of any applicable shipping costs and additional charges.

Shipping destinations

Puissance Collection currently ships to Belgium, the Netherlands and selected European countries.

If your country is not available at checkout, please feel free to contact us at info@puissance-collection.be.

We will be happy to explore the available options.

Order tracking

Once your order has been shipped, you will receive an email containing tracking information so that you can follow your parcel.

Have you not received a shipping confirmation within a few business days of placing your order? Please contact us at info@puissance-collection.be.

Delayed delivery

Although we do everything we can to deliver your order on time, delays may occur due to circumstances beyond our control, such as high volumes with carriers, weather conditions or logistical issues.

If an exceptional delay occurs, we will inform you as soon as reasonably possible.

Damaged or missing items

Have you received a damaged item or is something missing from your order?

Please contact us within 48 hours of receiving your order at info@puissance-collection.be and, where possible, include photos of the packaging and the items received.

We will work with you to find an appropriate solution.

Responsibility for delivery

Puissance Collection remains responsible for your order until it has been successfully delivered to you.

If a parcel is lost or damaged during transport, we will initiate an investigation with the carrier and work towards providing an appropriate solution.