Refund policy

Return Policy

At Puissance Collection, we want you to be completely satisfied with your purchase. Below you will find all the information regarding returns, exchanges and refunds.

Online Purchases

For online purchases, the statutory right of withdrawal applies. As a consumer, you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without having to provide a reason. This statutory right also applies to items purchased at a discounted price, unless a statutory exception applies.

If you wish to exercise your right of withdrawal, please contact us within this period at info@puissance-collection.com. After notifying us of your withdrawal, you have a further 14 days to return the items to us. Return shipping costs are borne by the customer, provided that this has been clearly communicated in advance.

Items must be handled with care and properly packaged for return. You may inspect and try on the items in the same way as you would in a shop. Items that have been used beyond what is reasonably necessary for inspection, or that have been damaged, may result in a reduction in the refund to reflect the diminished value.

After receiving and inspecting your return, we will refund the amount due using the same payment method used for the original purchase. We aim to process refunds within 5 business days after receiving and inspecting the returned items. By law, the refund may be postponed until we have received the goods or until you provide proof that you have returned them.

Exchanges

Would you prefer a different size, colour or another item? Please contact us at info@puissance-collection.com.

An exchange is an additional service offered by Puissance Collection and is separate from the statutory right of withdrawal. If the replacement item is more expensive, the difference may be paid in advance. The replacement item will be shipped once any additional payment has been received.

If the return is the result of an incorrect delivery by Puissance Collection, we will of course cover the necessary return shipping costs.

Purchases Made at Events

Specific statutory rules may apply to purchases made at events, depending on the way in which the sale takes place. Where a statutory right of withdrawal applies, Puissance Collection will of course respect these legal rights.

Where no statutory right of withdrawal applies, items may be exchanged or returned for a voucher, subject to the conditions of Puissance Collection.